Shipping Policy
Effective Date: March 15, 2026
Thank you for shopping with Great Basin. We are committed to providing a reliable and transparent shipping experience for all skincare, bath, and wellness product orders.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- Holidays
- Promotional periods
- High order volume periods
- Product restocking events
Orders are processed only on business days and exclude weekends and public holidays.
2. Shipping Destinations
We currently ship to selected domestic and international locations where legally permitted.
Shipping availability may vary depending on:
- Local regulations
- Carrier serviceability
- Product restrictions
- Delivery accessibility
Customers are responsible for ensuring that products can legally be imported into their destination country or region.
3. Estimated Delivery Times
Estimated delivery timelines may vary based on the shipping destination and carrier operations.
Typical estimated delivery ranges:
- Domestic orders: 3–7 business days
- International orders: 7–21 business days
Delivery estimates are not guaranteed and may be affected by:
- Customs inspections
- Weather conditions
- Carrier delays
- Public holidays
- Incorrect shipping information
4. Shipping Charges
Shipping fees are calculated at checkout based on:
- Order weight
- Package dimensions
- Delivery destination
- Selected shipping method
Any applicable customs duties, taxes, import fees, or local charges are the responsibility of the customer unless otherwise stated.
5. Order Tracking
Tracking information may be provided once the order has been shipped.
Tracking updates depend on carrier systems and may not update immediately after dispatch.
6. Incorrect Address Information
Customers are responsible for providing accurate billing and shipping information.
We are not responsible for delays, failed deliveries, or additional charges caused by:
- Incorrect addresses
- Incomplete shipping information
- Refused deliveries
If an order is returned due to address issues, additional shipping charges may apply for reshipment.
7. Lost, Delayed, or Damaged Shipments
If your package arrives damaged or appears lost in transit, please contact us within a reasonable timeframe after the expected delivery date.
We may request:
- Order details
- Photographs of damaged packaging
- Carrier documentation
- Additional verification information
Resolution options may vary depending on carrier investigation outcomes.
8. Product Availability
All orders are subject to product availability.
In the event an item becomes unavailable after purchase, we may:
- Issue a refund
- Offer a replacement product
- Partially fulfil the order
- Contact the customer for further instructions
9. Customs and Import Regulations
International customers are responsible for complying with local customs laws and regulations.
We are not responsible for:
- Customs delays
- Import restrictions
- Seized shipments
- Additional customs charges
10. Non-Delivery Situations
Orders marked as delivered by the shipping carrier may not qualify for replacement or refund.
Customers should ensure packages can be safely received at the designated delivery location.
11. Contact Information
For shipping-related questions or support, please contact us through the contact page available on our website.
Phone: +1 346 820 5541
Email: info@greatbasin.shop
Address: 7533 S CENTER VIEW CT, STE N, WEST JORDAN, UT 84084, USA
