Refund and Returns Policy

Effective Date: March 15, 2026

Thank you for shopping with Great Basin. We strive to provide high-quality skincare, bath, and wellness products while maintaining a fair and transparent return and refund process.

Please review the following policy carefully before making a purchase.

1. Eligibility for Returns

Due to the personal care nature of skincare, bath, and wellness products, returns are accepted only under limited circumstances.

Eligible return requests may include:

• Incorrect item received
• Damaged product upon delivery
• Defective or unusable product
• Missing items from an order

To be eligible for review:

• The request must be submitted within 7 days of delivery
• The product must remain unused and in its original packaging where applicable
• Proof of purchase may be required

2. Non-Returnable Items

For hygiene and safety reasons, we generally do not accept returns or exchanges for:

• Opened skincare or bath products
• Used wellness products
• Products with tampered packaging
• Personal care items once opened
• Clearance or promotional items
• Gift cards or digital products, if applicable

3. Refund Review Process

Refund requests are reviewed on a case-by-case basis.

We may request:

• Order number
• Photographs of the product and packaging
• Description of the issue
• Delivery confirmation details

Submitting a request does not guarantee approval.

4. Approved Refunds

If a refund is approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on financial institutions and payment providers
• Original shipping fees may be non-refundable unless required by law

Partial refunds may be issued where appropriate.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us promptly after delivery.

Please retain:

• Original packaging
• Shipping labels
• Product contents

Failure to provide supporting information may affect claim eligibility.

6. Exchanges

We may offer replacement products or exchanges in limited situations, including:

• Shipping damage
• Manufacturer defects
• Incorrect item fulfilment

Exchange availability depends on inventory levels.

7. Order Cancellations

Orders may only be cancelled before shipment processing begins.

Once an order has been processed or dispatched, cancellation requests may not be possible.

8. Allergies and Skin Sensitivities

Customers are responsible for reviewing ingredient information before use.

We are not responsible for reactions related to:

• Individual allergies
• Ingredient sensitivities
• Misuse of products
• Failure to follow product instructions

If irritation occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact us directly before initiating payment disputes or chargebacks.

Fraudulent or abusive chargeback activity may result in:

• Account restrictions
• Order refusal
• Additional verification requirements

10. Limitation of Liability

Our products are intended for cosmetic, bath, and general wellness purposes only.

We do not guarantee specific personal, cosmetic, or wellness outcomes from product usage.

11. Contact Information

For return or refund inquiries, please contact us through the contact page available on our website.

Phone: +1 346 820 5541
Email: info@greatbasin.shop
Address: 7533 S CENTER VIEW CT, STE N, WEST JORDAN, UT 84084, USA